Responsible Gaming

At Mr Play on mrpley.bet, responsible gaming means approaching online casino and betting entertainment consciously, with clear limits and full awareness of risks. Gambling should remain a form of leisure, not a way to make money or solve financial problems. We provide tools, information and proactive support so that you can observe your own behaviour, expand your understanding of gambling risks, and reflect on whether your play remains healthy. If you have concerns about your gambling, or about someone close to you, our team and independent specialist organisations are available to help in confidence.

Risk Awareness

Gambling can become harmful if it stops being a controlled form of entertainment. Understanding early warning signs helps you to intervene before serious problems arise. You should regularly reflect on how often you play, how much you spend, and how you feel when you gamble and when you are away from the games.

Possible Warning Signs of Gambling Harm

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about Mr Play or other gambling most of the day, or feeling restless or irritable when you try not to play.
• Chasing losses by immediately trying to win back money you have lost, instead of accepting the loss and stopping.
• Spending money you cannot afford to lose, or using funds needed for rent, bills, food or other essentials.
• Hiding or lying about the amount of time or money you spend gambling, including to family, friends or colleagues.
• Borrowing money, using overdrafts or credit cards, selling possessions or taking out new loans to finance gambling.
• Neglecting work, studies, family responsibilities or hobbies because of gambling or because you feel mentally preoccupied.
• Feeling guilt, anxiety, depression or even suicidal thoughts associated with gambling outcomes or debts.

Quick Self-Assessment Checklist

Ask yourself the following questions honestly. If you answer "yes" to several of them, we strongly recommend that you pause your gambling, set strict limits, and contact a professional support service.

• Do I spend more time or money gambling on Mr Play than I can comfortably afford?
• Have I tried to cut down or stop gambling, but found it difficult or impossible?
• Do I gamble to escape worries, stress, loneliness, depression or other emotional difficulties?
• Do I chase losses by continuing to play when I know I should stop?
• Have my gambling habits caused arguments, secrecy or loss of trust in relationships?
• Have I borrowed money, used credit or fallen behind on bills because of gambling?
• Do I feel guilty, ashamed or desperate when I think about my gambling?

If you are concerned about your answers, please consider using the limits and self-exclusion tools described below and contact one of the specialist organisations listed in the Support Resources section.

Limits & Tools

Mr Play, operated on the Aspire Global platform by AG Communications Limited (licensed and regulated by the UK Gambling Commission under licence number 39483), provides a range of responsible gaming tools on mrpley.bet. These tools are designed to help you observe your behaviour, expand your control over your play and reflect before spending more than you intend.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your Mr Play account on mrpley.bet and go to "My Account" or the equivalent profile area.
2. Open Responsible Gaming settings: Select "Responsible Gaming" or "Safer Gambling Tools".
3. Choose Deposit Limits: Click on "Deposit Limits". You will see options to set daily, weekly and monthly limits.
4. Enter your limits: For each period, enter a maximum total amount you are comfortable depositing (for example, £20 per day, £50 per week, £150 per month). Be realistic and conservative.
5. Confirm and apply: Save your settings and confirm. Lower limits normally take effect immediately; increasing limits may only take effect after a cooling-off period, in line with UKGC requirements.

Once set, you will not be able to deposit more than your chosen limit for that period. If you attempt to deposit beyond your limit, the transaction will be declined.

Time and Session Management Tools

• Session Timers / Reality Checks: You may set up on-screen reminders that appear after a chosen period (for example, every 20, 40 or 60 minutes) to show how long you have been playing and how much you have staked or won. You can usually configure these under "Responsible Gaming" > "Session Limits" in your account.
• Time Limits: Where available, you can set a maximum session duration per login. After the chosen time is reached, you will be logged out and prompted to take a break before you can continue.

Short-Term "Time-Out" (24-72 Hours or Longer Cool-Off)

If you feel you need a short pause to reflect on your gambling, you can request a Time-Out (also known as a cool-off period) during which you will not be able to access your account for real-money play.

1. Log in, visit "My Account", then open the "Responsible Gaming" or "Safer Gambling" section.
2. Select "Time-Out" or "Cool-Off".
3. Choose the duration, such as 24 hours, 48 hours, 72 hours or a longer period if available (for example, 7 or 30 days).
4. Confirm your choice. Once confirmed, you will be logged out and prevented from placing bets or making deposits until the Time-Out has expired.

A Time-Out is intended as a short-term measure. For longer-term breaks, please consider the self-exclusion options in the next section or registration with GamStop.

Self-Exclusion

Self-exclusion is a stronger and longer-term measure for players who experience, or are at serious risk of, gambling harm. Under UK regulations, Mr Play must make self-exclusion simple to access and effective once activated.

How to Apply Self-Exclusion at Mr Play

1. Log in to your account (if safe to do so): Access your profile on mrpley.bet.
2. Open the Self-Exclusion section: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". If you cannot find it, contact customer support and ask to self-exclude.
3. Select the exclusion period: Choose how long you wish to be excluded. Typical options include at least 6 months and may extend to 1 year, 5 years or lifetime.
4. Read the information carefully: The page will explain the consequences, including loss of access to bonuses and restrictions on opening new accounts.
5. Confirm your decision: Tick the confirmation boxes and submit your self-exclusion request. For your protection, we may ask you to confirm again via email or support.

Consequences of Self-Exclusion

• You will not be able to log in, deposit, place bets or use any real-money products on Mr Play during the self-exclusion period.
• You must not attempt to open new accounts with Mr Play or related brands during self-exclusion. If we detect such accounts, we will close them and may void bets according to our Terms and Conditions.
• Bonuses and promotional offers will be cancelled. Any future marketing communications should cease once your exclusion is processed.
• Real-money balances will be handled in line with our Terms and Conditions and UKGC requirements. Where reasonably possible, we will arrange withdrawal of remaining eligible funds, subject to standard verification and anti-money laundering checks.
• Self-exclusion cannot be cancelled during the agreed period. After expiry, reactivation is not automatic; we may ask you to contact us and confirm your wish to return, and we may apply a further cooling-off period.

National Online Self-Exclusion (GamStop - Great Britain)

In addition to site-level self-exclusion, Mr Play participates in the UK-wide self-exclusion scheme GamStop. By registering with GamStop, you request exclusion from all online gambling sites licensed in Great Britain that participate in the scheme.

• Visit the official GamStop website and choose an exclusion period (for example, 6 months, 1 year or 5 years).
• Once your GamStop exclusion is active, Mr Play is required to take reasonable steps to prevent you from using our services.
• GamStop is free to use and operates independently from Mr Play.

Support Resources

If you or someone close to you is affected by gambling-related harm, we strongly encourage you to seek independent, confidential help. The following organisations and tools are recognised in the UK and internationally. They provide professional advice, counselling, online support and self-help resources.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (freephone from the UK), 24 hours a day, 7 days a week, in English. Live chat and additional resources are available on the GamCare website.
• BeGambleAware: Provides information, practical tips and links to treatment for problem gambling in Great Britain. Online help is available 24/7; telephone support is provided via the National Gambling Helpline above.
• NHS Services: The UK National Health Service offers specialist clinics and mental health support for gambling problems in England and other parts of Great Britain. Speak to your GP or consult NHS online resources for referrals.

These services are confidential and independent from Mr Play. Contacting them will not affect your legal rights or your relationship with our operator, AG Communications Limited.

International Support Organisations

National Self-Exclusion Schemes by Country

• United Kingdom - GamStop: Online multi-operator self-exclusion scheme covering UK Gambling Commission-licensed online operators, including Mr Play.
• Spain - RGIAJ: Registro General de Interdicciones de Acceso al Juego (RGIAJ) is Spain's national self-exclusion registry, managed by the Spanish regulator.
• Other jurisdictions: Many countries provide national or regional exclusion registers. Players outside Great Britain should consult their local gambling regulator's website.

Blocking Software and Device-Level Tools

• Gamban: Subscription-based software that blocks access to gambling sites and apps across multiple devices.
• BetBlocker: Free software that allows you to restrict access to gambling websites and apps for chosen periods.
• Parental controls and app stores: Built-in controls on devices (for example, iOS, Android, Windows, macOS) can help block access to gambling content and restrict in-app purchases.

Family and Friends Support

• GamCare Family & Friends Services: Offers advice, support and counselling for those affected by someone else's gambling.
• Gamblers Anonymous / GamAnon: Fellowship meetings and online forums for gamblers and their families, providing peer support and shared experience.
• Online forums and chats: Moderated peer-support communities offer a safe space to share experiences and coping strategies.

All of these services emphasise confidentiality and are staffed or moderated by trained professionals or experienced peers. Seeking help is a strong, positive step towards regaining control.

Help for Family

Gambling-related harm often affects partners, children, relatives and friends. If you are worried about someone who uses Mr Play or other gambling services, it is important to look after your own wellbeing while encouraging them to seek help.

How to Talk to Someone About Their Gambling

• Choose the right moment: Speak calmly when neither of you is angry, under the influence of alcohol or currently gambling.
• Focus on behaviour and impact: Use "I" statements (e.g. "I feel worried when...") rather than accusations or insults.
• Listen without judgement: Allow them to explain how they feel. Avoid arguments about individual wins or losses; concentrate on overall patterns.
• Encourage professional help: Suggest contacting GamCare, the National Gambling Helpline or a therapist experienced in gambling harm.

Support Resources for Families

• Specialist helplines and live chats for affected others (e.g. through GamCare and other charities).
• Family and friends support groups, including online forums and virtual or in-person meetings (for example, GamAnon and similar services).
• General mental health services (such as NHS talking therapies) that can help you cope with stress, anxiety or depression caused by someone else's gambling.

Practical Next Steps

• Encourage the person to set limits, take a Time-Out or use self-exclusion tools (including GamStop for Great Britain).
• Consider taking control of shared finances where appropriate and lawful, and avoid lending money to fund gambling.
• Seek advice from a financial counsellor or debt charity if gambling has caused financial difficulties.
• Protect your own emotional health by setting boundaries and accessing independent support for yourself.

Operator's Commitment

Mr Play is provided to players in Great Britain by AG Communications Limited, a company registered in Malta with its registered address at 135 High Street, Sliema SLM 1548, Malta. AG Communications Limited holds a remote gambling operator licence (39483) issued by the UK Gambling Commission and operates mrpley.bet on the Aspire Global platform. As a UK-licensed operator, we are required to monitor customer activity, protect vulnerable customers and ensure that gambling remains fair and open.

Internal Monitoring and Risk Checks

• Behavioural monitoring: We review play patterns (for example, rapid increases in deposits, chasing losses, long continuous sessions, frequent use of multiple payment methods or repeated reversed withdrawals) to identify possible signs of harm.
• Reality checks and warnings: We may display on-site messages encouraging you to set limits, take breaks or consider self-exclusion if your activity indicates a risk of harm.
• Customer interaction: In line with UKGC guidance, our safer gambling team may proactively contact you (typically by email, in-account message or, where appropriate, by phone) to discuss your gambling and to offer support or restrictions.
• Account restrictions: Where we believe that continued play may be harmful, we may apply deposit limits, place restrictions on your account or suspend your access, even if you have not requested this yourself.

KYC, Source of Funds and Player Funds Protection

• Enhanced due diligence: Following a regulatory settlement by the UK Gambling Commission in November 2022, AG Communications Limited applies stricter Know Your Customer (KYC), anti-money laundering and Source of Funds/Source of Wealth checks for Mr Play customers.
• Verification requests: You may be asked to provide documentation (for example, ID, proof of address, bank statements, payslips or other evidence) to confirm that the funds used for gambling are legitimate and affordable.
• Player funds protection (Medium Protection): Player funds for UK customers are held under a "Medium Protection" arrangement, meaning that there are arrangements in place which may improve the likelihood of funds being returned in the event of insolvency, but this does not provide the same level of security as "High Protection" (for example, trust accounts).

These measures are designed to comply with UK law and regulatory requirements and to support safer gambling for all customers. They may feel intrusive at times, but they are an important part of protecting you and the integrity of the gambling environment.

Updates

This responsible gaming information is reviewed regularly to reflect changes in law, regulation, industry standards and internal procedures. Mr Play may update this page to:

• Introduce new or improved safer gambling tools and features.
• Reflect updates to UK Gambling Commission rules or guidance and other applicable standards.
• Clarify explanations of existing tools, limits, self-exclusion processes and support resources.

When significant changes are made to this page or to our responsible gaming policies, we will endeavour to notify you through one or more of the following:

• On-site notices or banners when you log in to mrpley.bet.
• Updates or notifications within the "Responsible Gaming" or "Safer Gambling" section of your account.
• Email communications, subject to your contact preferences.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming or need help using any of our safer gambling tools, you can contact the Mr Play support team, who can refer your query to our dedicated responsible gaming specialists where appropriate.

Responsible Gaming Contact Channels

Up-to-date contact details for customer support (including email, live chat and, where available, telephone) are published on mrpley.bet. Please use those channels and clearly state that your query relates to responsible gaming so that it can be prioritised and handled by appropriately trained staff.

• Email: Use the customer support email address listed in the "Contact Us" or "Help" section on mrpley.bet and indicate "Responsible Gaming" in the subject line.
• Telephone (where available): Call the support number provided on mrpley.bet and inform the agent that you are calling about responsible or safer gambling.
• In-account messaging or live chat: If live chat or secure messaging is available after logging in, you may contact us directly from your account for safer gambling assistance.

Feedback and Self-Control Request Form

Mr Play may provide an online form within the "Responsible Gaming" section of mrpley.bet which allows you to:

• Request changes to your deposit limits, Time-Outs or self-exclusion (subject to regulatory rules and cooling-off periods).
• Ask for information about your recent gambling activity to help you reflect on your behaviour.
• Provide feedback on our responsible gaming tools and suggest improvements.
• Request contact from a member of our responsible gaming team to discuss concerns in more detail.

We encourage you to use these channels proactively. Contacting us about safer gambling will not negatively affect how we treat you; rather, it helps us to support you and to ensure that Mr Play remains a safe, responsible environment for all players in the UK.